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Frequently Asked Questions

Are the Products you use safe around my kids and pets?

Yes they are. Mouldgone only uses FDA approved NON-TOXIC chemicals. The disinfectant is a Botanical disinfectant, the mould control is a specialised proprietary salts within a liquid. Both products are totally safe. We are able to provide full SDS sheets if required.


Is it safe to move back in after treatment

No problem what so ever, once we are finished the remediation works, you can start moving back in. Our product is an odour neutraliser so there is NO smell.


Are these products safe to use on cloths, fabrics and leather goods?

the simple answer is yes, but like with everything we STRONGLY recommend that you test a hidden area first.


Once I have had this work done, will I get mould back.

the treatment process is a major part of removing the mould issues. Just as important is managing your environment. Reducing humidity, increasing airflow and operating your AC system correctly. ALL these factors must work hand in hand to control mould.


I have black mould around my sinks and bathtub, should I be worried?

Naturally black mould strikes fear into all people. However, mould growth around wet surfaces is common in ALL environments. The only products that remove this blackness is bleach or chlorine, though Mouldgone don’t recommend that these products be introduced into a home environment. If you are concerned, have a handyman remove the silicon, clean the area and re-apply.


I hear that toxic black mould is the one to be worried about. Are there other?

Mould needs moisture to grow, AC units often provide a nice home for mould growth. It is VERY important to have your AC system chemically cleaned. We recommend bedroom AC units be chemically cleaned every 12 months. What is MOST important is the chemicals they use, check first, or call us.


Should I open the windows to get in fresh air?

Of course you want fresh air in. What is important is when. Do not open doors and windows after night-time AC usage. The walls, ceiling and floor will be cold, introducing hot moist air into the room is not a good practice. Let air into the rooms in the afternoon.


How long it takes to receive your refund, replacement product, or store credit?

Once the item has been returned to us, you will receive a store credit or refund within 7 days.


Any shipping fees the customer will need to pay?

Shipping fees to return items that are incorrectly ordered are at your cost. Defective items, or good that were received damaged, we will cover the shipping


How you handle lost or damaged returns.

Items that are lost in shipping back to us will have no claim

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